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Return Policy

Return Policy

TireWarehouse.ca

Tire Return Policy

If you have an issue with your order or need to return or exchange an item, please call us at 1-855-456-1195 and we will assist in finding the best resolution. We will provide you with a return authorization number and answer any questions regarding the product return/exchange procedure.

Please follow the return check list to ensure that no shipping damage will occur.

Manufacturer's Warranties

Tires and Wheels are covered by the tire manufacturer's warranty and are sold with the warranty by the manufacturer extended to the purchaser. We will be happy to assist in obtaining fulfillment of a manufacturer's warranty. Other than applicable manufacturers' warranties, there are no warranties, express or implied, including any warranty of merchantability or fitness for a particular purpose.

Return for Refund or Exchange

All returns are subject to inspection by Tire Warehouse and are accepted within 30 days of delivery. Only unused product that has not been driven on and is not damaged is eligible for return.

Orders that are picked up at one of our distribution centers are only eligible for immediate return or exchange on the same day they are picked up. After that time, orders must be reviewed by a returns specialist before an exchange or credit is provided. Allow 2-3 business days to process the credit. Please call 000-000-0000 to make arrangements.

Credit amount will be calculated as follows:

TIRES: Credit less all freight charges incurred.

WHEELS: Credit less all freight charges incurred. Wheels cannot have had tires mounted; please test fit wheels prior to mounting tires.

WHEEL & TIRE PACKAGE: Credit less $60 labor charge for dismount and less all freight charges incurred.

SPECIAL ORDER ITEMS: Special order items are not returnable.

Orders shipped are charged freight both ways on refused shipments.

Return Check List: TIRES ONLY

Call Tire Warehouse at 1-855-456-1195 for a return authorization number.

  • Original strapping should be completely intact. (If not, ship tires individually. Do not tape together.)
  • Each tire (even when strapped to another tire) should be clearly labeled with your return address and Tire Warehouse's address.
  • Packing slip with return authorization number should be taped securely on tire.

Return Check List: WHEELS ONLY

  • Call Tire Warehouse at 1-855-456-1195 for a return authorization number and packaging instructions.
  • Review Packaging Instructions

Return Check List: TIRE AND WHEEL PACKAGES

  • Call customer service at 1-855-456-1195 for a return authorization number and packaging instructions.
  • Review Packaging Instructions

Your comments are important. Please tell us why you are returning the merchandise.

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