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Tire Warranty Guarantees

Tire Warranty Guarantees

Tire Warranty

It is critical for you and your vehicle to have a good set of tires. However, you won't always be able to keep the same tires for the duration of your vehicle's life. Their service can be cut short due to road debris, punctures, cuts, potholes, and tread wear. Before this happens to you, make sure you know what kind of warranty your tires come with so you can get the most out of them. Manufacturers provide a variety of warranties, some of which are confusing or complex. We'll walk you through the different types of warranties, what they cover, and how to file a warranty claim in this guide.

Tirewarehouse.ca is an authorized reseller, we work with tire distributors in Canada who back up tire manufacturers' warranties. A manufacturer's limited warranty against material and workmanship defects is included with all tires purchased from us.

Tire Size Guide

What do you enter for Tire size when searching for tires?

Just in case - here is how you figure out your tire size. Here’s a picture of a tire - you will need to grab those 3 numbers before you start searching - 205/65/R15 would be the size for the tire.

It would be in your car manual, vehicle door, or you can check the current tires on your vehicle.

1. Manufacturer Road Hazard Coverage

Road hazard warranty is currently available from only a few manufacturers. The manufacturer will replace any tire that has been damaged by a road hazard (impact break, cut, or puncture) at no cost (which can be prorated to usage). These warranties are usually only good for the first 2/32nds of a year or 1-2 years after the purchase date. If your tire is damaged by a curb, potholes, nails, glass, or other road debris, you can claim a replacement through this warranty

2. Workmanship & Materials Warranty/ Limited Warranty

The Manufacturer's Materials and Workmanship Warranty covers conditions that necessitate the removal of a tire from service and are under the control of the tire manufacturer's raw materials or workmanship quality.

Typically, the customer's tire will be exchanged free of charge during the first year of ownership or when 25% of the treadwear on the tire has occurred (whichever comes first). The cost of replacement is prorated for the remainder of the tire's warranty period, with the owner receiving a credit for the percentage of service not received.

3. Limited Mileage/Treadwear Warranty

A lot of tires come with a limited mileage warranty. This has become a selling point for most manufacturers as it guarantees customers the potential longevity of the tires. Tires are assigned a mile rating by the manufacturer based on their intended use and applications. If the tires wear out before the limit, the manufacturer will give you a prorated refund. For example, if a set of tires wears out after 80,000 miles and the manufacturer's mileage warranty is 90,000 miles, the manufacturer will reimburse 10% of the set's value.

Tires installed as original equipment on new vehicles are typically not covered by mileage warranties (unless specifically included by the tire manufacturer). The warranty only applies to the original owner and the vehicle on which the tires were first installed. Treadwear warranties are also subject to time limits set by tire manufacturers, and they expire four, five, or six years from the date of purchase, just like the standard warranty.

4. Manufacturer Special Warranty - Test Drives/Satisfaction Trials

If a retail customer who purchased eligible tires is dissatisfied, they can return them to the store where they were purchased within the specified period (usually 30, 45, or 60 days) for an exchange for another tire model from the same manufacturer or, in some cases, a full refund. It is necessary to show proof of purchase in its original form.
This warranty excludes tires that were installed as standard equipment on new vehicles.

5. Flat Tire Changing Assistance

Only a few manufacturers provide the flat tire change assistance warranty. This warranty includes free towing service to the nearest tire retailer (within a 250-kilometer radius) who will repair or replace your tire if it becomes punctured. For example, Michelin and Continental provide free flat tire changing service for three years, during which time they will change your flat, install your spare tire, or provide towing.

Here’s a list of our major tire brands and general info about their warranties:

Manufacturer Limited warranty Treadwear warranty Satisfaction Guarantee Roadside assistance
Michelin Tires replaced at a cost From 30,000 to 130,000 km depending on the model of tire 60 days Up to 3 years of free roadside assistance.
Goodyear Tires are replaced free of charge From 45,000 to 130,000 km depending on the model of tire 30 days  
Continental Tires are replaced free of charge From 64,000 to 110,000 km depending on the model of the tire 60 days Up to 3 years of free roadside assistance.
BF Goodrich Tires are replaced free of charge From 55,000 to 115,000 km depending on the model of tire, or up to 6 years after purchase    
Cooper Tires Tires replaced free of charge From 64,000 to 130,000 km depending on the model of tire 45 days  
Toyo Tires   From 72,000 to 120,000 km depending on the model of tire, or up to 5 years after purchase    
Uniroyal Tires are replaced free of charge From 80 000 to 110 000 km depending on the model of tire, or up to 6 years after purchase    

How to maintain the validity of your tire mileage warranty

  1. Keep your original receipt from your tire purchase. You’ll need it if you want to file a claim.
  2. Make sure your tires are rotated regularly, as directed by the manufacturer.
  3. Always keep your tires properly inflated. The warranty on a tire can be void if it is under-inflated or over-inflated.
  4. Regularly check your wheel alignment.

How to Submit a Claim

  1. Give us a call at 1-855-456-1195 to let us know what's wrong with your tire.
  2. Make sure to have the registration card filled out at the purchase and installation of your tires.
  3. Complete the warranty claim form and attach photos of the damaged tire. This will aid in our understanding of the issue and make the warranty process go more smoothly.
  4. We'll send the information you've provided and create a file for you with the distributor and manufacturer so they can investigate your claim.
  5. The tire is sent to the distributor for a physical evaluation if the problem is covered by the manufacturer's warranty (shipping and return charges will apply).
  6. The distributor/manufacturer processes your claim for a refund/replacement.

NOTE: Every warranty has terms and conditions, and many factors can lead to a claim being denied. Depending on the manufacturer, you may be required to submit a copy of your invoice as well as a tire rotation record demonstrating that all of your tires were rotated at least once every 10,000 kilometers. Improper tire inflation, overload, misuse, negligence, and other factors can all affect the processing of a warranty claim. To learn more, please refer to the warranty policy of the specific manufacturer.

Do you Need Assistance with Tire Warranties?
Our tire experts can assist you in selecting the ideal tire for your needs, as well as the appropriate warranty. We can also assist you with filing a claim for your damaged tires. Please contact us at 1-855-456-1195.

1-855-456-1195 info@tirewarehouse.ca
Hours: Monday – Friday 10:30am – 7:30pm EST

Tirewarehouse.ca is a Canadian based business serving the community since 1972. We're very proud of our reputation for excellence in serving Canadians nationwide.

Get warehouse direct tires with Tirewarehouse.ca. We simplify the tire shopping experience where you can get great pricing with tires shipped to home or your preferred local Canadian installer.

We offer customers the widest selection of winter, summer, all-weather, and all-season tires. Shop warehouse direct with Tirewarehouse.ca today!

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